Contact Us - Hills Biofarm

Privacy Policy Terms and Conditions

Thank you for visiting www.hillsbiofarm.com(“website”) by Hillsbiofarm in Mainland India. This notice generally describes the way in which Hillsbiofarm, its subsidiaries, and affiliates in Mainland India (collectively read as “ we”/” our”/”us”) process any personal information about you that you have made available to us through your interactions with our website, or through any mobile page. The privacy notice also establishes how you can exercise your right to privacy and the reasonable safeguards Dr. Reddy’s takes to protect your personal information.

Hillsbiofarm is responsible for the processing of your personal information as it decides why and how it is processed, thereby acting as the “Personal information handler” under the Personal Information Protection Law (‘PIPL’).

If you access any third-party platform from our website, your personal information will be treated in accordance with the privacy notice of that platform. Hillsbiofarm will not be responsible for any processing activities undertaken by platforms owned by third parties.

We encourage all individuals interacting with this website to read this Privacy Notice since it sets out how and in which context, we are processing your personal information and explains your rights in respect to processing such information. If you have any questions in relation to the processing of your personal information or this notice, please reach out to us through the contact us page.

What personal information do we collect through this website?

Personal Information is any information that identifies, or is capable of identifying, you. This website is intended purely for informational purposes and for you to understand our business in China. Hillsbiofarm does not require you to register or sign-up for any of our services through this website.

However, depending on your interaction with this website, we may collect and process the following information about you:

Your Contact and Occupational Information such as name, surname, email address and phone number.While you will not be able to contact us through the website itself, we have provided you with the relevant information to contact us via email and/or phone. By contacting us through these channels, you will provide us with personal information that is necessary for us to get in touch with you and answer your requests. Unless we separately request you to provide us with additional personal information, please do not share personal information that is not required for us to communicate with you.
Your Adverse Event Report Information: such as information about the health of the individual who the report concerns and your qualification in case you are a healthcare professional. For more details on how we process personal information collected during adverse event reporting, please visit our Pharmacovigilance Privacy Notice.
Cookie information: Cookies are text files with small pieces of data that our website places on your device as you are browsing. Cookies are processed and stored by your web browser (e.g. Chrome, Safari, Edge, Firefox). Please visit our Cookie Policy to understand what cookie information our websites collect and how we process such personal information.
Aggregated Information: such as engagement information about your interaction with our website (pages you view, amount of time you spend), your device type, operating system, and source of traffic in an aggregated or anonymized form.

We do not process any of your sensitive personal information as defined under PIPL, without your Consent, unless such processing is necessary for the establishment, exercise or defence of a right or an obligation in law. Special PI is any Personal information that, once leaked or illegally used, may easily cause harm to the dignity of natural persons, grave harm to personal or property security, including information on biometric characteristics, religious beliefs, specially designated status, medical health, financial accounts, individual location tracking, etc., as well as the personal information of minors under the age of 14.

For what purposes do we use your personal information?

We use your personal information collect through this website, for the following purposes:

To get in touch with you and answer your queries.
To redirect you to our job portal where you can apply for work opportunities with us.
To monitor the safety of medicinal products and medical devices, which includes detecting, assessing, and preventing adverse events and reporting to health authorities and for any other purposes imposed by law and authorities.
To help improve the contents of the site and to compile aggregate statistics about people using our site for our internal usage statistics and market research purposes.
To carry out tasks in relation to our legal and regulatory obligations, including inspections, audit and reporting (such as income tax, audits, litigation, misconduct or fraud, misuse of our website, inspections by regulatory authorities).
To comply with any applicable law, regulatory direction or court orders/subpoenas. This will also include processing undertaken as part of any criminal or legal proceedings in any country. We may also transfer your Personal Information outside Mainland China if we are legally obligated to do so.
To fulfill other business purposes like audit monitoring, fraud and product misuse prevention, and product improvement.

Legal Basis for processing your Personal Information:

By continuing to use our website, you consent to the terms of this Privacy Notice. Additionally, we may rely on any or a combination of the following legal basis to process your personal information:

the processing is necessary to take steps before entering into a contract or to perform our contractual obligations towards you,
the processing is necessary to comply with our legal or regulatory obligations,
the processing is within the reasonable scope and in accordance with the PIPL for personal information already disclosed by you or otherwise lawfully disclosed.
the processing is necessary to protect yours or others vital interests.
the processing is necessary for reasons of substantial public interest, based on the applicable laws.

With whom do we share your personal information?

Please be assured that we share your personal information only on a need-to-know basis, in a manner that ensures its protection, or to the extent it is necessary to comply with applicable regulations. Any personal information collected through this website may be shared with or accessed by:

Subsidiaries and affiliates of Hillsbiofarm in other countries for maintaining our databases or to efficiently deliver our services.
IT system service providers that we have engaged to help us maintain the website and any associated services, such as adverse event reporting.
Our employment and recruitment agencies and consultants when you share your CV/resume with us.
Third-party analytics tools such as Google Analytics for enabling the functionality of the website and providing you with a better experience.
Any professional consultants, such legal and financial advisors and auditors.
Any law enforcement agency, regulator, or court, if required to comply with the applicable law(s).

How do we process personal information of minors?

Dr. Reddy’s does not provide services that are directed at children. Through this website, we do not request or knowingly collect or process any personal information of individuals under the age of majority in any country. If you have shared the personal information of anyone who will be considered a minor in your country, please reach out to us with a request for deletion through the contact us page. We will immediately remove this personal information from our databases.

How do we protect your personal information?

We have implemented the appropriate technical and organizational measures to ensure your personal information remains protected. These measures have been designed to provide an adequate level of security, maintain confidentiality, and prevent unauthorized access to your personal information.

The measures we implement meet industry standards and ensure that they protection your personal information in an appropriate manner that is required depending on the nature of the personal information.

How long will we retain your personal information?

We will only retain your personal information for as long as necessary to fulfil the purpose for which it was collected, to comply with legal or regulatory requirements or until we have received a request from you to delete such information.

How can you exercise your privacy rights?

We take reasonable measures to process your personal information in a lawful manner. You have the following rights regarding your personal information, which you can exercise under the conditions and within the limits set forth in the applicable law:

to withdraw any consent you previously provided;
to be informed as to why your personal data is needed for processing, how we use the data and what will be done with it;
to confirm, access and obtain a copy of your data on request, along with a proof of identification;
to rectify and change any incorrect or incomplete data;
to erase or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
to object, on reasonable grounds relating to your particular situation to the processing of your personal information;
to request us to transfer your personal information to a designated personal information handler.

Should you have any questions or wish to lay any complaint regarding the processing of your personal information you may contact our Data Privacy Officer at customercare@hillsbiofarm.com

How will you be informed of any updates to the Privacy Notice?

We may change or update this Privacy Notice from time to time, which will be indicated by the ‘Last Revision date’ mentioned above. Please keep checking this notice occasionally so that you are aware of any changes. If you have any additional questions, please reach out to us through the contact us page.